Whatever life sends your way, we’ve got you covered.
Having a financial partner who truly sees, understands and respects you makes a world of difference. At Kootenay Savings, we pride ourselves on listening to our members. On being fair and flexible. On helping you celebrate the good times and having your back when you need us most. Throughout 2021, we continued to reduce barriers, support communities, and do right by our members and employees. Because together we are stronger.
Creating an inclusive corporate culture.
At Kootenay Savings, everyone is welcome. We’re working to build a more diverse and inclusive culture for all, both within our organization and the communities we serve. The people we hire, the way we dress, the projects we support and the pronouns we use are all reflections of a world that is opening up to greater acceptance and equality. And in our opinion, it’s high time. Credit unions have always been leaders in this space and we are proud to continue to push for change.
Training to serve you better.
Our employees completed more than 5,000 hours of education and professional development during the year. Everyone in the organization received training on unconscious bias – what it means, how to recognize it and how to develop strategies to overcome it. In November, we rolled out the first phase of our new advisor training program designed to help employees prepare for senior branch and Member Service Contact Centre advisory positions. The ultimate goal? Sharpening our skills and knowledge to serve every member better.
Increasing financial literacy.
Education isn’t just a priority for our employees – we’re also educating you, our members, and the broader community. Our people delivered 10 online financial literacy workshops to over 100 local citizens in 2021. We’re also regularly reaching out to members by phone, email and in person to identify needs and recommend solutions to help you reach your financial goals. Teaching you how to use our digital channels and ATMs to bank where and when you want helps you save time and money, and that makes our day. The Learning Centre at the new kscu.com is another amazing resource. There you’ll find handy how-to videos, tools and informative blogs on a wide range of financial topics.
Optimizing our Member Service Contact Centre.
During the pandemic, being able to access financial advice and services by phone has been a lifesaver for many people. Our Member Service Contact Centre has risen to the challenge, answering more calls and processing more loans than ever before. We can answer your questions, do transfers, investments and so much more – all by phone. Members tell us they love this channel for trusted advice, convenience and peace of mind.
1.800.665.5728 It’s more than just a number.
- 2019 50,393
- 2020 57,627
- 2021 61,488
- 2019 69
- 2020 191
- 2021 446
Other Loans & LOCs
- 2019 37
- 2020 47
- 2021 125
Making loans faster and easier.
Busy members borrowed more than $1 million using Express Loan, our speedy new lending process launched in June 2021. By streamlining applications and approvals for all loans and lines of credit of $25,000 or less, funds can now be available the same day members apply.
Welcome back! Our kscu.com website hosted 2.70 million visitors in 2021.
Members asked our versatile Virtual Advisor chatbot more than 10,000 questions.
Home sweet home. Our residential mortgages grew by $75.22 million, an increase of 10.42%.
It pays to bank with us! $312,400 was shared with our member-owners through a 1.25% patronage dividend for 2021.
For many businesses, relief was spelled CEBA. We processed $21.66 million in these federal loans for 419 members.
Employees celebrated 32 milestone anniversaries in our 52nd year – some with 40 and 45 years of service!